F.A.Q.

1. I would like to place an order using my Credit Card

2. I would like to place an order using my PayPal Account

3. I would like to pay with a Check or Money Order Wholesale | Retail

4. I would like my order Delivered to a Location Outside of the USA
Fill out this form: Wholesale | Retail

5. I have questions about Shipping

6. What is your Return Policy?

If you have another question not adressed here, please Contact Us

HOW DO I PLACE AN ORDER WITH MY CREDIT CARD?

• 

  To pay with your Credit Card, you do not need a PayPal Account (nor do you need to sign up for one).

• After you click on one of the order links pictured to the right, you will be routed to the page shown below.

• To pay with your Credit Card click Frame A as pictured below on the sample check out page and follow the instructions on the PayPal Page that you are routed to (it is designed for you to pay with your credit card without signing up for a PayPal Account).

HOW DO I PLACE AN ORDER USING PAYPAL?

• To pay using your PayPal Account simply click Frame B when you check out and follow the instructions in PayPal.

Check Out Screen - You will arrive here:

SHIPPING:

• Orders are shipped through the US Postal Service unless otherwise requested.
• Wholesale Orders are shipped Priority Mail with delivery confirmation.
• Most orders ship within 5 business days.  You should receive your order in less than 2 weeks but please allow upto 6 weeks for delivery of your order since we are shipping from Hawaii. 
• There is a $8 per order charge for shipping and handling for Retail Orders delivered to locations in the USA.
• Wholesale Orders are delivered to locations in the US free of shipping and handling charges. There is $20 charge for Priority Mail delivery of wholesale orders to Canada (inquire here for other shipping options to Canada)
• International Orders eniquire here for shipping rates
• For more expedited delivery on any order please contact Customer Service.

WHOLESALE ORDER RETURN POLICY:

• We only accept returns for Wholesale Orders.  No returns on Retail Orders.
• The return policy is not a guarntee or contractual obligation.
• Returns are accepted as a courtesy to our vendors and may be accepted or rejected at the sole discretion of DreamMakers Publishing.
• We will only accept returns of undamaged merchandise.
• The books must have been on display for sale in your store at suggested retail price in a prominent location for at least 12 months.
  
• You must have ordered at least 12 books.
  
• You must pay all shipping and handling charges to return the books.
  
• There is a 20% re-stocking fee.
  
• You must provide a receipt showing your order quantity and date of shipment.
  
• You must contact our customer service dept on the website to get a return authorization number prior to sending your return.
  
• When you send the books to us, you must also provide your retrun authorization number, a copy of your original receipt showing your original order details and the mailing address to which you want us to send your check.
  
• After receipt of the books and a letter with the above details, we will issue you a refund check and mail it to you.